Privacy Policy

Welcome to Belbotika. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, including email sending, SMS messaging, campaigns, and content publishing.

1. Information We Collect

When you use Belbotika, we may collect the following types of information:

• Personal Information: Name, email address, phone number, company details, and payment information when you register or use our services.
• Communication Data: Emails, SMS messages, campaign content, and recipient details that you create or manage through our platform.
• Content Data: Any content you create, upload, or publish using our platform.
• Usage Data: Information about how you use our services, including IP address, browser type, operating system, and interactions with our platform.
• Technical Data: Device information, time zone settings, login information, and browsing actions.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and collect information about usage patterns.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide and maintain our platform services, including email sending, SMS messaging, content publishing, and campaign management.
• Account Management: To create and manage your account, process payments, and verify identity.
• Communications: To contact you regarding your account, updates to our services, or responses to your inquiries.
• Personalization: To tailor the content and features of our services to your preferences.
• Analytics and Improvement: To analyze usage patterns, troubleshoot issues, and improve our platform functionality.
• Security: To detect, prevent, and address technical issues, fraud, or potentially illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our business and providing services, such as payment processors, email delivery services, and analytics providers.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case personal data held by us would be among the assets transferred to the new owner.
• Consent: With third parties when we have your consent to do so.

All third-party service providers are required to maintain the confidentiality and security of your personal information and to process it in accordance with our instructions.

4. Your Rights and Choices

Depending on your location, you may have various rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information.
• Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Objection: You can object to the processing of your personal information in certain circumstances.
• Marketing Communications: You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

To exercise these rights, please contact us at info@belbotika.com.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Regular backups and disaster recovery procedures
• Employee training on data protection and security

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. For more information about our security practices, please see our Security Policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of your use of our services
• Legal obligations that require us to keep data for certain periods
• Relevant statutes of limitations
• Ongoing or potential disputes
• Business and operational requirements

When we no longer need to process your personal information, we will delete or anonymize it or, if this is not possible, securely store your personal information and isolate it from any further processing until deletion is possible.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Understand how you interact with our services
• Improve site performance and functionality
• Provide personalized content and features
• Analyze traffic patterns and usage statistics

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.

8. Third-Party Links

Our platform may contain links to third-party websites, products, or services. These third parties have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our platform and welcome any feedback about these sites.

9. Children's Privacy

Belbotika is designed for business users and is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we may have collected information from your child, please contact us at info@belbotika.com.

10. International Data Transfers

We operate globally and may transfer your personal information to countries outside your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information. For more information about our international data transfers, please see our GDPR Compliance document.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through our platform or via email. Your continued use of our services after such changes indicates your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@belbotika.com

Address: Magenta Court, Hamilton, Ontario, Canada